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Support & Help Centre

Kia ora. You are building with complex scientific data—we are here to help you get it right.

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Connect directly with our API and Meteorology experts for integration support:

Frequently Asked Questions (FAQs)​

1. Authentication: How do I authorize requests?​

All MetService APIs require authentication. Most use an API Key passed in the header. For specific details on obtaining a key and implementing the auth flow, see our Authentication Guide.

2. Versioning: How are breaking changes handled?​

We respect your roadmap. We support legacy versions for 12 months, giving you ample time to migrate to newer, more capable standards. Significant breaking changes are communicated via a changelog.

3. Error Handling: What do the HTTP status codes mean?​

We follow standard HTTP status codes.

  • 200 OK: Request successful.
  • 401 Unauthorized: Invalid API Key.
  • 403 Forbidden: Account does not have access to this specific product.
  • 429 Too Many Requests: Rate limit exceeded. For more details, see Error Handling.

4. Rate Limits: How many requests can I make?​

Rate limits vary by product and account tier. Standard developer keys usually have a burst limit of 5 requests per second. Check your specific contract or product guide for exact limits. More info: Rate Limits.

5. Endpoint Reference: Where can I find the full technical specifications?​

Full technical references, including OpenAPI specifications and interactive documentation, are available in the API Catalog under each product's "Reference" section.

Ngā mihi,
The MetService API Team